FAQ

Product Information

1. What products are best for young dogs? Our specially designed puppy products, including toys, beds, and training aids, are ideal for young dogs as they are tailored to their needs and developmental stages.
2. Are there specific products for allergic or sensitive pets? We are continuously expanding our product range. If an allergy reaction could exist, please consult with your veterinarian beforehand to determine if any ingredient could be problematic.
3. How can I choose the right product for my pet's size? Detailed size measurements and recommendations are provided in the product descriptions to assist you in selecting the perfect size for your pet. Measurement guides are also available.
4. Are the materials used safe and environmentally friendly? We prioritize safety and sustainability. Our products are made from safe, non-toxic materials, and we strive to implement environmentally friendly practices in our production.

Ordering and Shipping

1. How can I place an order? Orders can be placed directly through our online store. Simply select your products, add them to your cart, and follow the instructions to checkout.
2. Which payment methods are accepted? We accept various payment methods, including credit cards, PayPal, and bank transfers.
3. How long does shipping take and what are the shipping costs? Standard shipping times depend on the availability of items and customer demand. There are no costs for shipping.
4. Can I track my order? Yes, after your order is shipped, you will receive an email with a tracking link that allows you to track the delivery status.
5. What happens if my order arrives damaged or parts are missing? Please contact our customer service as soon as possible. We will promptly resolve the issue and offer you a replacement or refund if needed.

Returns and Refunds

1. How can I return or exchange an item? You can return items within 30 days of receipt. Items must be unused and in their original packaging. Details on the return process can be found on our website under "Returns".
2. Under what circumstances are returns possible? Returns are possible if the products are unused, undamaged, and in their original packaging. We also cover return shipping costs for defective products or incorrect deliveries.
3. How long does it take to receive my refund? After receiving and inspecting the return, refunds are typically processed within 10 business days.
4. Is there a money-back guarantee? Yes, we offer a 100-day money-back guarantee for all our products if you are not completely satisfied.

Usage and Care of Products

1. How do I clean my pet's dog bed or toys? Most of our beds and toys are machine washable. Please check the specific care instructions on the product label.
2. How often should I replace my pet's toys? We recommend replacing toys when they show signs of wear to ensure your pet's safety.